MyDovetale - Login Page

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New User?

- Due to the high volume of these requests and the manual processing required to activate these accounts, the activation time may be in excess of 72 hours.
- Please do not resend another request or email as this may result in further delays.

Please select and complete one of the following forms to request a new account:

I am over 16 I am 12-15 I want an account on behalf of a child 0-11

If you are uncertain which form is most suitable for your request, email mydovetale@stjoes.ca for assistance.

MyDovetale, as offered through St. Joe’s, provides a number of benefits for patients, including:

Secure access to your personal health information any time of day from your phone, tablet, or computer
Ability to update your demographic information (i.e. phone number or address) ensuring your information is always up-to-date
Access to view your upcoming and past appointment schedules
Empowering you and authorized family members or caregivers to make informed decisions about your care by being closely connected to your healthcare history
Improved communications with your care providers by ensuring you have access to up-to-date information about your test results and health conditions

Access MyDovetale online, from any device that supports a web browser (i.e. computer, tablet, or a mobile device) at mydovetale.ca. MyDovetale is also available as an App for mobile users on both the App Store (for iOS devices) and Google Play Store (for Android devices).

NOTE: When you download the application, it will be called ‘MyChart’ and when you log into the mobile application and select St. Joseph’s Healthcare Hamilton as your organization, it will be re-branded to ‘MyDovetale’.

To download the MyChart App, navigate to the App Store or Google Play Store and search for 'MyChart'. Once downloaded, select ‘St. Joseph’s Healthcare Hamilton’ as the organization. Only patients receiving care at participating clinics can use MyDovetale.

Sign-up can be completed at your clinic, through the Health Information Management Department or, at home with the instructions provided to you by your St. Joe’s Care Team.

For best experience, use a supported web browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge to be able to easily access your MyDovetale account. The MyDovetale mobile app works best on Android OS 7.0 and higher, and iOS 14.0 and higher.

You may manage your username, password, and notifications you receive via email and text message. You are also able to assign proxy access to authorized family members or caregivers to give them access to your health information, via MyDovetale. Edits to personal information (i.e. Demographic information, telephone number, next of kin, etc.) will be reviewed by the Health Information Management Department prior to updating the hospital database. You may be contacted by phone to verify these details.

Your instant activation link will expire after 24 hours and will no longer be valid after the first use. To generate a new activation link, please contact mydovetale@stjoes.ca or call the Health Information Management Department at 905-522-1155 ext. 33415.

MyDovetale provides you with real-time access to the most up-to-date information regarding your care at St. Joe’s, with the exception of some lab tests. Test results may be delayed for 7 days or longer if your St. Joe’s Care Team feels a face-to-face explanation is more appropriate. Some test results may not be released within MyDovetale (i.e. Sensitive, Genetic and Pathology/Cytology, and Microbiology results). If you are expecting a certain test result and do not see it in MyDovetale, please contact your St. Joe’s Care Team.

At this time, patients cannot see clinical notes written by their Care Team in MyDovetale. To access this information, patients can request their legal medical record by contacting the Health Information Management Department at St. Joe’s (click here).

MyDovetale provides you with the most up-to-date information available in Dovetale. If you would like to initiate a request for correction to your personal health record, please submit the chart correction request form found here.

We are continuously enhancing user experience to existing MyDovetale functionality and introducing new features. New functionality will be communicated by your Care Team and will be posted to the MyDovetale main page once you are logged into your MyDovetale account.

If you have a non-urgent medical question, you can send a message to your St. Joe’s Care Team through MyDovetale. The message will be reviewed by your Care Team and you will receive a response within 3 business days. You can elect to have MyDovetale notify you via email or text message when new information is added to your MyDovetale account or if you receive a new message. Please contact your clinic if you have not received a response after 3 business days.

If you have any urgent concerns related to your health, please go to the Emergency Department or call 911.

Learn more about these processes and more in our MyDovetale Patient Guide.

St. Joe’s patients, with an active MyDovetale account, have the option to assign a “proxy.” A proxy is someone else who is authorized to have access to your MyDovetale account. There are three common types of proxy access:

Capable patients (12 years and older) can identify anyone they wish to be a proxy; however, common examples include a spouse, family member, or care provider.

If this type of proxy access is what you require, please complete and submit the form below to mydovetale@stjoes.ca

PATIENT REQUEST FOR MYDOVETALE PROXY FORM (Online Submission Format)
PATIENT REQUEST FOR MYDOVETALE PROXY FORM (Printable Format)

A legal representative (such as a Substitute Decision Maker (SDM) or Power of Attorney (POA) of an incapacitated person) may request proxy access.

If this type of proxy access is what you require, please complete and submit the form below to mydovetale@stjoes.ca

PROXY REQUEST FOR MYDOVETALE ACCOUNT ACCESS FORM (Online Submission Format)
PROXY REQUEST FOR MYDOVETALE ACCOUNT ACCESS FORM (Printable Format)

A legal guardian of a minor patient (under 12 years of age) can be granted proxy access to their child’s account.

Proxy accounts assigned to patients under 12 years of age will expire when the patient turns 12 years old. Patients 12 years old and older can request access to their own MyDovetale account.
If this type of proxy access is what you require, visit mydovetale.ca and select ‘I want an account on behalf of a child 0-11’ (one form per child).

Capable patients, age 12 and older, are empowered with the ability to identify proxies as they see fit and can even assign varying levels of access to each proxy based on their information sharing preferences (or the proxy’s legal authority). However, not all patients or proxies may be suitable for MyDovetale or proxy access privileges.

If you wish to identify a proxy for your MyDovetale account, please contact mydovetale@stjoes.ca or call the Health Information Management Department at 905-522-1155 ext. 33415. If you are requesting proxy access to a minor’s account, visit mydovetale.ca and select ‘I want an account on behalf of a child 0-11’ (one form per child).

Proxy designation is a voluntary decision made solely by the patient, freely and without coercion. If at any time you wish to revoke or revise your proxy’s access, you may do so through your MyDovetale account or with assistance from Health Information Management Department.

For more information about your St. Joe’s health record, please click here.

Yes. MyDovetale is a secure online solution, meaning your private health information is safe and protected. Remember to always use trusted devices when viewing your MyDovetale information.

We realize that making your health information digitally available can bring up new concerns regarding privacy. St. Joe’s recommends patients review and follow the below strategies to ensure their health information is protected in MyDovetale:

Access to information is controlled with each person having a unique username and password. Patients will always set their own passwords. MyDovetale encrypts your session using the latest encryption technology.
By agreeing to the terms and conditions when you sign into MyDovetale, you also agree to secure your health information.
You can secure information on your end by always using trusted devices when viewing your MyDovetale information. Always use a device that has the latest operating system and security patches installed, and if applicable, has antivirus software that has recent updates installed.
Do not share your username and password with anyone.
The application will automatically log you out if the screen remains idle for 20 minutes or more. It is strongly recommended that you log out of your MyDovetale session if you need to leave your device for a short period of time.
When you are finished using MyDovetale, to ensure the application is not active with your private health information, always log out (rather than just closing your browser).
Please ensure proxy access is up to date; should you decide that you would like to take away proxy access from an authorized family members or caregivers, you can do this through your MyDovetale account.

If you have concerns or believe there has been a privacy breach, please connect with the Privacy Office by emailing privacy@stjoes.ca.

All information in MyDovetale is included as of your patient hospital record at St. Joe’s and may become part of the legal medical record, excluding secure messaging. Messages are intended for non-clinical communication, however, if messages are/become clinical in nature, the care provider will make a note of the discussion in your patient hospital record, which will then become part of your legal medical record.

Retention periods for any information accessible or entered into your MyDovetale account will follow hospital information system retention guidelines and will be kept for a minimum of 10 years.

Please note that access to your MyDovetale account may be taken away at the discretion of your St. Joe’s Care Team and all information will still remain part of your patient hospital record.

If you have forgotten your login credentials, you can select Forgot Username? or Forgot Password? from the MyDovetale homepage (web browser or mobile app). Your MyDovetale account will be disabled after 5 unsuccessful login attempts.

Selecting Forgot Username? will bring you to a screen where you will enter your name, date of birth, and medical record number. Your username will then be sent to your e-mail account.

Selecting Forgot Password? will bring you to a screen where you will enter your MyDovetale username, date of birth, and medical record number. Then you will be able to reset the password.

If you do not remember your username, password and/or medical record number, or if your account has been disabled, please contact mydovetale@stjoes.ca or call the Health Information Management Department at 905-522-1155 ext. 33415.

To ensure that your medical information stays protected, consider changing your MyDovetale password periodically. To do so, log into your MyDovetale account and navigate to Your Menu > Security Settings.

Your MyDovetale account will be disabled after 5 unsuccessful login attempts. Please contact mydovetale@stjoes.ca or call the Health Information Management Department at 905-522-1155 ext. 33415. to verify your information so we can reactivate your account.

We aim to protect the privacy and security of your information. While logged into MyDovetale, if your device remains idle for 20 minutes or longer, you will automatically be logged out of MyDovetale. We recommend that you log out of your MyDovetale session if you need to leave your computer/device even for a shorter period of time.