MyDovetale Terms and Conditions of Use

St. Joseph's Healthcare Hamilton (SJHH) offers MyDovetale for non-urgent access to your health information. It is an online tool that provides access to limited and specific portions of your electronic medical record through a secure web portal. MyDovetale enables patients to participate more fully in their care by providing access to select health information and a secure messaging platform that supports communication with your care team.

MyDovetale does not replace your relationship with your care team. You should still schedule and attend appointments as recommended by your care team. If you have an immediate health concern during regular business hours, you should contact the clinic by phone to request service. MyDovetale may also be used to support SJHH virtual visits.

In the event of an emergency, please contact 911 or visit your closest emergency department.

Appropriate Use of MyDovetale

MyDovetale provides the following services:

- Ability to view lab results, medications, allergy information
- Ability to view your appointments and to cancel or request appointments with participating clinics
- Ability to message your care team through a secure inbox function
- Ability to complete and submit questionnaires and other forms to support your care
- Ability to personalize your account and manage access by your registered proxies
- Ability to view selected portions of your medical record including condition/problem lists
- Ability to receive SJHH health services by videoconference (“virtual visits”), where available

As other services become available in MyDovetale, we will update this document.

I understand that SJHH may send me email messages to notify me of new messages or important changes to MyDovetale account. These messages will not contain any personal health information. I understand it is my responsibility to monitor my messages and respond when required. I understand it is my responsibility to ensure I maintain a valid email address and update SJHH if I change my email address.

I understand that MyDovetale may not be made available to all SJHH patients and that I may request access to my SJHH medical records at any time by contacting the SJHH Release of Information Specialists in Health Records.

If you believe information in your health record to be in error, you may request correction of that information by submitting your request to our Health Records Department or the Privacy Office.

I understand that transmission of abusive, defamatory, obscene or unlawful information through MyDovetale may result in deactivation of my account. I also understand that I must agree to comply with additional privacy and security requirements related to SJHH virtual visits. My provider will advise of any special requirements related to participation in virtual group sessions, and providers will retain discretion with respect to a patient’s eligibility to receive care virtually or participate in virtual group visits.

Privacy and Confidentiality

SJHH will only use and share your personal health information for authorized or required purposes, and your personal health information will be stored and managed securely in accordance with our privacy and information security policies, as required by law.

When you first register as a MyDovetale user, we will provide you with a unique activation code to allow you to complete your secure registration online. The first time you log into MyDovetale, you will be required to create a unique user name and password.

I agree to keep my unique access code, user name and password confidential and secure.

I understand my user name and password can be used to provide access to my personal health information, including the ability to submit information and messages to my care team. It is my responsibility to change my passwords as necessary to protect my privacy, and to not share my log in information with others.

We recommend you change your password on a regular basis.

I understand that access to MyDovetale is audited to ensure ongoing privacy and information security and to identify potential misuse or compromise of my account.

I understand that St. Joseph’s Healthcare Hamilton takes no responsibility for and disclaims any liability for damages arising from a breach of privacy or confidentiality resulting from not protecting my user name or password. I understand that sharing my user name and password may be considered misuse of MyDovetale privileges and may result in deactivation of my account.

I understand that I may consent to provide access to MyDovetale account by others (family, external care providers) by initiating the MyDovetale Proxy Access Registration process. I understand that my proxies may have access to any information in MyDovetale account and that I am responsible for managing access by my identified proxies, including termination of access by my proxies. Proxies are not permitted to participate in virtual care events. SJHH reserves the right to deny access to MyDovetale services by patients or proxies as warranted.

MyDovetale users accessing virtual care services must take precautions to ensure their privacy during sessions, including use of headphones and positioning of cameras to prevent inclusion of third parties in virtual sessions. MyDovetale users involved in virtual group visits must also consent to comply with virtual group participation privacy requirements, and must never record, stream, store or otherwise copy or make virtual group event information available to others.

I understand that any information provided through MyDovetale may become part of my legal medical record and as such may be used and disclosed as permitted or required by law.

If you have questions or concerns regarding the privacy of your personal health information at SJHH, you may contact our privacy office at If we cannot satisfactorily address your concerns, you may also contact the Information and Privacy Commissioner of Ontario.